Frequently Asked Questions/Help

How do I place an order on your website?
How are the orders processed?
Is my personal information kept private?
What Credit Cards do you accept?
Is it secure to use my Credit Card online?
What is a CVC Number?
Do I have to use my Credit Card to make a purchase?
How do I pay for goods using a Money Order?
How does Cash on Delivery work?
How do I make a Direct Deposit?
How do Cheque payments work?
Can I use PayPal?
How soon will I receive my order?
What are the costs for postage?
What if the item I ordered is not in stock?
What does it mean if my item is on backorder?
What do I do if I cannot find the item I am looking for on your website?
Can I change my order after I have already submitted it online?
Can I track my order?
What is your returns policy?
Are there any discounts available?
How do I purchase a Gift Voucher?
What are your Gift Voucher policies?
Can I pay with more than one Gift Voucher?
Do you have a Size Chart?
Do you have a Colour Chart?
Do you have a Fax/Mail Order Form?
Do you have a currency converter?
When I use the Search option I get too many results
My enquiry does not appear on this FAQ/Help page
I'd like to offer some feedback


How do I place an order on your website?

Step 1:
Click around the store using the text and image links until you reach the Product Description Page.  On this page you will see small images of the selected products plus a brief description. You will also see a Quantity box, a Size drop-down list, a Colour drop down list, and an Add to Cart button.  There is also a View larger Image button for each item.

Step 2:
Once you have selected your item, along with the quantity, size and colour, and clicked on Add to Cart you will automatically be taken to view the contents of your shopping cart on the View Cart Page.

You can add more of the same item from here by simply typing the required number in the Quantity Box and clicking on the Recalculate Sub-Total button. This will add an identical product only.

If you wish to purchase the same product but in a different size, simply click on the Back to Previous Page button to be taken back to the previous page, where you can add a different sized item.  Alternatively you can use the web back arrow (<-).

To purchase further items go back to the store catalogue list and select your product and follow the steps above.

You can easily remove products from your Shopping Cart by clicking on the Remove button alongside a certain product.

You can always check the contents of your shopping cart while you shop by clicking on the View Cart button at the top of screen.

Step 3:
When you've added the items you wish to purchase to your Shopping Cart, click on the Proceed to Checkout button at the View Cart page. You will then be taken to our Secure Checkout Page.

You can see that the page is secure by the Secure Page Icon (Padlock) shown in the bottom bar of your browser.

On the checkout page you first need to fill in your Billing Details. Note that all fields marked with a little pencil must be filled in for processing of your order.  If the Delivery Details are the same as the Billing Details you only need to click on the Same as Billing Address box.  When all details have been completed, click on the Continue button.

If you need to clear the form and start Billing and Delivery details again click on the Reset button.

Step 4:
Once the Billing and Delivery details have been completed, you are taken to the next page where you can double-check that the information you supplied is correct and the items in your cart are the ones you wish to purchase.  You will be asked to enter your Payment Details on this page. The information displayed on this page includes:

• Your Billing and Delivery Confirmation - click 'go back' if you need to make a correction;
• Product Selection Confirmation. You can make changes to the quantity required and click the 'Update' button, or remove an item by clicking on 'Remove'.
• Additional Information. You can enter any special delivery instructions.
• Payment Details. Selec