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Frequently Asked Questions/Help

How do I place an order on your website?
How are the orders processed?
Is my personal information kept private?
What Credit Cards do you accept?
Is it secure to use my Credit Card online?
What is a CVC Number?
Do I have to use my Credit Card to make a purchase?
How do I pay for goods using a Money Order?
How does Cash on Delivery work?
How do I make a Direct Deposit?
How do Cheque payments work?
Can I use PayPal?
How soon will I receive my order?
What are the costs for postage?
What if the item I ordered is not in stock?
What does it mean if my item is on backorder?
What do I do if I cannot find the item I am looking for on your website?
Can I change my order after I have already submitted it online?
Can I track my order?
What is your returns policy?
Are there any discounts available?
How do I purchase a Gift Voucher?
What are your Gift Voucher policies?
Can I pay with more than one Gift Voucher?
Do you have a Size Chart?
Do you have a Colour Chart?
Do you have a Fax/Mail Order Form?
Do you have a currency converter?
When I use the Search option I get too many results
My enquiry does not appear on this FAQ/Help page
I'd like to offer some feedback


How do I place an order on your website?

Step 1:
Click around the store using the text and image links until you reach the Product Description Page.  On this page you will see small images of the selected products plus a brief description. You will also see a Quantity box, a Size drop-down list, a Colour drop down list, and an Add to Cart button.  There is also a View larger Image button for each item.

Step 2:
Once you have selected your item, along with the quantity, size and colour, and clicked on Add to Cart you will automatically be taken to view the contents of your shopping cart on the View Cart Page.

You can add more of the same item from here by simply typing the required number in the Quantity Box and clicking on the Recalculate Sub-Total button. This will add an identical product only.

If you wish to purchase the same product but in a different size, simply click on the Back to Previous Page button to be taken back to the previous page, where you can add a different sized item.  Alternatively you can use the web back arrow (<-).

To purchase further items go back to the store catalogue list and select your product and follow the steps above.

You can easily remove products from your Shopping Cart by clicking on the Remove button alongside a certain product.

You can always check the contents of your shopping cart while you shop by clicking on the View Cart button at the top of screen.

Step 3:
When you've added the items you wish to purchase to your Shopping Cart, click on the Proceed to Checkout button at the View Cart page. You will then be taken to our Secure Checkout Page.

You can see that the page is secure by the Secure Page Icon (Padlock) shown in the bottom bar of your browser.

On the checkout page you first need to fill in your Billing Details. Note that all fields marked with a little pencil must be filled in for processing of your order.  If the Delivery Details are the same as the Billing Details you only need to click on the Same as Billing Address box.  When all details have been completed, click on the Continue button.

If you need to clear the form and start Billing and Delivery details again click on the Reset button.

Step 4:
Once the Billing and Delivery details have been completed, you are taken to the next page where you can double-check that the information you supplied is correct and the items in your cart are the ones you wish to purchase.  You will be asked to enter your Payment Details on this page. The information displayed on this page includes:

  • Your Billing and Delivery Confirmation - click 'go back' if you need to make a correction;
  • Product Selection Confirmation. You can make changes to the quantity required and click the 'Update' button, or remove an item by clicking on 'Remove'.
  • Additional Information. You can enter any special delivery instructions.
  • Payment Details. Select Credit Card and fill in required details, or select Money Order, Cheque, Direct Deposit, C.O.D. or PayPal as alternate methods of payment and click on the 'Continue' button.


Step 5:
Your order will now be processed by our server. Once the process is completed your order details will be displayed on screen and an Order Confirmation emailed to the address you specified in Billing Details.
At this stage, your credit card has not yet been debited. This will happen once we have securely downloaded your order from the server and manually processed your card details at our Store.

If you have chosen to pay with a Money Order or Cheque you need to print out your Order Confirmation page, and send it, with your money order or cheque, to:

TAPS Dancewear
Unit 4, 30 Grattan Court
Erindale Centre

Wanniassa ACT 2903

If you have chosen the Direct Deposit method confirm the deposit has been processed via email to orders@tapsdancewear.com and include your name, order number and contact number.
If you have chosen the C.O.D. method of payment, the freight charges displayed at the checkout will be deducted at our Store.  You must pay the C.O.D charges as applied by Australia Post on collection of your order.

                                   

How are the orders processed?
We securely download your order and process the payment at our Store.
Your order details are taken by the Global Transaction Server and a confirmation message is sent to your email address. We then securely download your order from the Global Transaction Server.  Your Credit Card number is processed from our Store and the product is shipped to you.


Is my personal information kept private?
We guarantee that all personal customer information acquired is kept on our own private customer database and will not be shown, sold or given to any third party. Once your order has been processed at our store, the print-out and electronic file containing your credit card details is destroyed.

What Credit Cards do you accept?
We accept MasterCard, Visa, American Express and Diners Card.

NOTE: Due to the high incidence of attempted fraud we do not accept credit card orders from Indonesia, Russia, Romania, Thialand, Philippines, Singapore, Malaysia, Nigeria, Hungry, Mexico, Austria, Pakistan, Middle East.  Customers from these countries may pay by Bank Money Orders.
 


Is it secure to use my Credit Card online?
Yes. Our checkout system incorporates industry standard Secure Socket Layer (SSL) protection data encryption at 128-bit, using internationally trusted digital certificates. We also have an External Validity (EV) Certificate which performs extra checks on the valadity of our e-commerce provider. The secure server that performs the processing of the order is protected by the latest in hardware firewall technology. This ensures your information is kept private throughout the entire checkout process.

For maximum security, we also recommend that your operating system has the latest security updates installed, along with the latest virus definitions for your anti-virus programs.


What is a CVC Number?
The Card Verification Number (or CVC) is an extra three to five digits that have been added to the card number for most credit card types. You can find your credit card's CVC number printed on your card.

Mastercard and Visa, and most other credit cards print the CVC after the card number on the signature stripe on the back of the card.
For American Express cards, the CVC number is the four or five digits printed on the front of the card just above the card number.
The CVC number was introduced as a means to counter credit card fraud where a card number is obtained from an imprint of a credit card. As the CVC number is only printed (not stamped) on the card, it cannot be obtained from an imprint.


Do I have to use my Credit Card to make a purchase?
No. You can make a purchase just the same by either choosing the Money Order, Cash on Delivery, Cheque, Direct Deposit, or PayPalL options at the checkout.  


How do I pay for goods using a Money Order?
Print out your order confirmation page at the checkout and post with your money order to:

TAPS Dancewear
Unit 4, 30 Grattan Court
Erindale Centre

Wanniassa ACT 2903


How does Cash on Delivery work?
You will receive a notice from Australia Post that there is an item for collection at your local Post Office. The freight charges displayed at the checkout will be deducted at our Store. You must pay the C.O.D charges as applied by Australia Post on collection of your order.


How do I make a Direct Deposit?
Deposit funds into the TAPS Dancewear bank account.

Branch/BSB  032719
Account No. 350809

Send details of the deposit (name, order number, contact number) by fax on 02 6282 2335 or email to orders@tapsdancewear.com


How do Cheque payments work?
Send a cheque for the full amount including postage along with the order details (name, order number, contact number) to:

TAPS Dancewear

Unit 4, 30 Grattan Court
Erindale Centre

Wanniassa ACT 2903

Once the cheque is cleared your items will be sent out.  

Can I use PayPal?
Yes you can use Paypal. Once your transaction has been verified by PayPal your order will be processed.


How soon will I receive my order?
Your order will be shipped within 1-2 days of confirmation of your credit card payment or other form of payment.  Delivery time depends on location and stock availability.

Estimated delivery time for Australian orders is 3-10 working days, but we cannot be responsible for delays in the postal service. We will always endeavour to have your items in stock but from time to time we may receive an order for a backordered item.  In this case we will endeavour to get your order to you ASAP.  You will be notified if there will be an extended delay.  Occasionally some items may become unavailable or sold out in which case we will notify you immediately.

For deliveries outside Australia delivery time varies depending on the destination.  Overseas orders are sent by Air Mail.


What are the costs for postage?
Australian orders are normally sent by Regular Post.  Allow a minimum of 2-3 days for delivery. You can also elect to have the item sent Express Post.  Overseas orders are sent by Air Mail.
Express Post deliveries within Australia to most destinations will be received 1-2 days after leaving the shop. Shipping charges are based on the current Australia Post fees and charges.

Estimated cost for postage within Australia:
Regular Post        $6.00 up to 500g
Express Post        $8.50 up to 500g

The cost of postage over 500g is dependent on location. For Regular Post there is a basic charge of between $6.50 and $8.50 plus a distance charge per kg. For Express Post there is a basic charge of $10 plus a distance charge per kg.

Estimated cost for international postage:
Ordinary Air Mail    $16.00 up tp 500g (1lb)
Ordinary Air Mail    $27.00 from 500g (1lb) to 1kg (2lb)
International parcels are subject to extra charges as per the Australia Post International Parcel price chart once they exceed 1kg.


What if the item I ordered is not in stock?
If the item you ordered is not in stock, it should be available for delivery in 1-2 weeks.  There are some cases where an item is on backorder from the manufacturer. These items can take 2-6 weeks to be delivered.  We will do our best to give you an estimated delivery date based on the information we receive from the manufacturer.  You may cancel a backorder anytime before it is shipped.


What does it mean if my item is on backorder?
Although we have quite a bit of stock on hand, there are occasions when an item is not available from the manufacturer at the time of order. The item is then placed on backorder and we will contact you to give you an estimated delivery date based on the information from the manufacturer. You can decide at that time to keep the order active or cancel the item. Back orders can take 2-6 weeks to be delivered to you.


What do I do if I cannot find the item I am looking for on your website?
If you are looking for something in particular that is not listed on our site, just call us or send an e-mail. We have access to all the major manufacturers and the most current styles. We will be happy to try and help with anything you need. TAPS Dancewear staff are very knowledgeable about all your dancewear needs and will give you our best price. Special orders are not returnable or refundable.


Can I change my order after I have already submitted it online?
Yes, you can change your order, but only by contacting us by phone or e-mail. Please include your details (name, order number, contact number). Your order cannot be changed through the website once you have submitted it.


Can I track my order?
If your order was sent Express Post or Registered Post the order can be tracked.


What is your returns policy?
We are happy to exchange wherever possible and will give a full refund if we cannot satisfy the customer. When goods are returned for the wrong size ordered however, we expect the customer to pay the postage both ways.  There is a 20% restocking fee. There are no refunds on tights.

When returning merchandise:

  • We must be notified at the time you receive the merchandise (within 2 days).
  • The item must be returned within 10 days.  Include a note with the invoice with instructions as to what you would like done.
  • No refunds after two weeks.
  • Shoes can be exchanged for another size.  Shoe boxes must not be damaged.
  • No refunds on special orders.  If in stock it can be exchanged for another size also in stock.
  • Shipping costs are not refundable.  If there is an exchange the customer pays for shipping both ways.
  • We are not responsible for lost or stolen returns.  We strongly suggest insuring your return item or ship via a carrier with tracking capability.
  • There is a 20% restocking fee on all returns.

    All returns must be shipped to:
    TAPS Dancewear
  • Unit 4, 30 Grattan Court
    Erindale Centre
  • Wanniassa ACT 2903
  • Australia


Are there any discounts available?
We will be running regular specials.  These will be advertised on the TAPS Dancewear Home Page.


How do I purchase a Gift Voucher?
Gift Vouchers are one of the greatest gifts you can get for that special dancer or athlete. They are fast, easy, and take the guess work out of figuring out sizes or mandatory attire needed for class.
 
Purchasing a Gift Voucher is the same check out procedure as placing a regular order, but you must make sure you enter the email address of the receipent of the gift certificate, or it can be emailed to you for forwarding onto the recipient.  You will also get the opportunity to send a little note or message along with the gift voucher, similar to sending a card with a gift! 

Gift Vouchers are e-mailed as soon the sender's credit card is approved.  The recipient will then receive a discreet authorized code number to use as payment when shopping at TAPS Dancewear.com.   All they have to do is type in the code at the checkout section.


What are your Gift Voucher policies?

  • Gift Vouchers are email Gift Vouchers only.
  • Gift Vouchers are not redeemable for cash and cannot be returned for a cash refund.  
  • After you make a purchase, any unused balance will be available to use again on the same gift voucher code.
  • If your total order is more than the amount of your gift voucher, you will need to pay the balance with a credit card.
  • Gift Vouchers are issued with an expiry date. Once the date has expired we can't extend the date.  


Can I pay with more than one Gift Voucher?
No, you can only use one gift voucher per purchase.


Do you have a size chart?
Yes, there is a size conversion chart for some shoes (see Size Chart under Information tab).

Do you have a colour chart?
Yes, there is a colour chart for certain clothing (see Colour Chart under Information tab)

Do you have a Fax/Mail Order Form?
Yes, there is a fax/mail order form (see Fax/Mail Order Form under Information tab) 

Do you have a currency converter?
To convert currencies, click here.


When I use the Search option I get too many results
When you use the Search option it automatically searches for products containing any of the keywords you entered. At the results page, if you select 'Find all words' from the search drop-down menu and click the 'Find' button again, it will look for products that contain all of the words you specify and return a more accurate match. If you know the exact name of the product you can select the 'Exact Match' option.


My enquiry does not appear on this FAQ/Help page
Email us at info@tapsdancewear.com with your query or call us on (02) 6282 2331.  For overseas callers phone 61 2 6282 2331.


I'd like to offer some feedback
Email us at info@tapsdancewear.com with your feedback or call us on (02) 6282 2331.  For overseas callers phone 61 2 6282 2331.

 

 
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