How do I place an order on
How are the orders processed?
Is my personal information kept private?
What Credit Cards do you accept?
Is it secure to use my Credit Card online?
What is a CVC Number?
Do I have to use
my Credit Card to make a purchase?
How do I pay for
goods using a Money Order?
How does Cash on Delivery
How do I make a Direct Deposit?
How do Cheque payments work?
Can I use
How soon will I receive my order?
What are the costs for postage?
What if the item I ordered is not in stock?
What does it mean if my item is on backorder?
What do I do if I cannot find the item I am looking for on
Can I change my order after I have
already submitted it online?
Can I track my
What is your returns policy?
Are there any discounts available?
How do I purchase a Gift Voucher?
What are your Gift Voucher policies?
Can I pay with more than one Gift Voucher?
Do you have a Size Chart?
have a Colour Chart?
Do you have a Fax/Mail
Do you have a currency
When I use the Search option I get
too many results
My enquiry does not
appear on this FAQ/Help page
I'd like to offer some
How do I place an order on your
Click around the store using the text and
image links until you reach the Product Description Page. On this page you
will see small images of the selected products plus a brief description. You
will also see a Quantity box, a Size drop-down list, a Colour drop down list,
and an Add to Cart button. There is also a View larger Image button for
Once you have selected your item, along with the
quantity, size and colour, and clicked on Add to Cart you will automatically be
taken to view the contents of your shopping cart on the View Cart
You can add more of the same item from here by simply typing the
required number in the Quantity Box and clicking on the Recalculate Sub-Total
button. This will add an identical product only.
If you wish to purchase
the same product but in a different size, simply click on the Back to
Previous Page button to be taken back to the previous page, where you can
add a different sized item. Alternatively you can use the web back arrow
To purchase further items go back to the store catalogue list
and select your product and follow the steps above.
You can easily remove
products from your Shopping Cart by clicking on the Remove button alongside a
You can always check the contents of your shopping cart
while you shop by clicking on the View Cart button at the top of
When you've added the items you wish to purchase to
your Shopping Cart, click on the Proceed to Checkout button at the View Cart
page. You will then be taken to our Secure Checkout Page.
You can see
that the page is secure by the Secure Page Icon (Padlock) shown in the bottom
bar of your browser.
On the checkout page you first need to fill in your
Billing Details. Note that all fields marked with a little pencil must be filled
in for processing of your order. If the Delivery Details are the same as
the Billing Details you only need to click on the Same as Billing Address
box. When all details have been completed, click on the Continue
If you need to clear the form and start Billing and Delivery
details again click on the Reset button.
Once the Billing and
Delivery details have been completed, you are taken to the next page where you
can double-check that the information you supplied is correct and the items in
your cart are the ones you wish to purchase. You will be asked to enter
your Payment Details on this page. The information displayed on this page
- Your Billing and Delivery Confirmation - click 'go back' if you need to
make a correction;
- Product Selection Confirmation. You can make changes to the quantity
required and click the 'Update' button, or remove an item by clicking on
- Additional Information. You can enter any special delivery instructions.
- Payment Details. Selec